Last updated 6 November 2026 · Bespa Services, Ghana
Bespa Services wants you to be satisfied with BESPA Expert Systems. Every plan starts with a free trial so you can test the applications before you are billed, and every paid subscription is covered by a 30-day money-back guarantee.
If you are not satisfied with your purchase, you may request a full refund within 30 days of the order date. You do not need to give a reason, and we will not ask you to justify a change of mind.
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns. Write to sales@bespa.online from the email address on your order and we will arrange the refund with Paddle, or contact Paddle directly through the link in your receipt email.
Refunds are returned to the original payment method. Timing depends on your bank or card issuer, and typically takes a few working days after approval.
New subscriptions include a 7-day free trial. Cancel before the trial ends and you are not charged at all. You can cancel a paid subscription at any time from your account page; cancelling stops the next renewal and your access continues to the end of the period you have already paid for.
When a refund is approved, the subscription is closed and access to the applications ends. Documents you already downloaded remain yours; a professional engineer must still independently check and sign off any output before it is used for construction.
Paddle's own refund policy is published at https://www.paddle.com/legal/refund-policy and applies alongside this policy. Nothing here reduces any statutory cancellation or refund rights you have under the consumer law of your country.
For anything about billing, refunds or invoices, email sales@bespa.online. For anything else, email info@bespa.online.